Virtual Receptionist

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5 Reasons to choose The Office Genie for Virtual Receptionist / Switchboard services

The Office Genie’s Virtual Reception services are a professional, full frontline solution. Our virtual reception service offers everything you may need – from answering calls in your company name, through to making bookings and delivering messages.

Your customers will experience seamless frontline care with your company persona and protocols in place. Every member of our team will act in accordance with your company’s best-practise procedures; ensuring your customers are greeted with an experienced and professional reception service.

We can handle as much or as little of your reception traffic as you like: Save time, save money, and ensure each and every one of your customers receives unparalleled care and full frontline service. Does your company not need a receptionist? Is your receptionist only part-time? Pass your reception services over to The Office Genie for care.

For important clients or colleagues with whom you would always wish to speak, no matter where you are, you can opt to add on our Call Patching service. We’ll put your callers on hold whilst calling you on your chosen number, so you can then either answer or our team can take a message. You have a choice or regular or occasional support.

Our professional team will ensure your business never misses a call again! Free up your internal team, giving them their time back and staff reallocated to focus on more productive duties – without constant interruptions.

Whatever your business needs, we can help!

Talk to us today

Book a call with Lesley to find out how The Office Genie can help your business… Or read on to find out more.
Call us now on 01604 532103

Our Virtual Receptionist/Switchboard services mean you will:

Frequently Asked Questions

Some companies want to appear bigger, others want to sound more professional, but for most it’s because they know customers won’t leave a message, and so every time they miss a call they’re either irritating an existing customer or losing out on new business.

You will actually have a small team answering your calls, so there is always someone who can assist your callers.

At your onboarding call, we will discuss this with you when setting your service up, and your team will then undergo specific training on your account. Your dedicated team get to know what you do and how you do it.

No. Not unless you want to.

When you sign up to our service, we will enter all of your key details into our system, including full staff list, email addresses, mobile numbers, directions to your premises and opening times. It is important our Genies have this information at their fingertips so that they can explain your business and ensure continuity of your business. Once you are up and running, we will be in regular contact with you to ensure the smooth running of your account.

Yes. We are happy to patch calls through to you if you elect to pay for this optional extra service. There are two options depending on whether you are going to be a regular or occasional user of this service.

1-3 days depending on which services you’re after. We may be able to set you up the same day if needed, subject to how complicated it is.

We like to look at our service as an investment in your customer service. Our packages start from £55+vat per month.  During our Discovery Call we will discuss with you what sort of service you require ie. basic message taking or full call handling and look at your call volumes. We will then put together a fully bespoke proposal to meet your needs.

What our clients say about us

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