Testimonials

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Take a look at some of our recent customer reviews:

First Impression Training

★★★★★
A Glowing Example
I run a customer service training company specialising within the call and contact centre environment, wholly focused on enhancing customer experiences by the medium of the phone. The Genies are glowing examples of Brand Ambassadorship on the frontline! I trust them wholeheartedly to take full responsibility for representing MY brand – from answering my phones and taking messages right through to responding to website enquiries and completing the fulfilment process of enquiries. They really are 'genies' in the magical service they provide!

Marie Cross
First Impression Training
Office Products and Services

★★★★★
A Great Leap of Faith!
We have been using The Office Genie call handling services for many years now. I think that we may have been their very first client in fact. This represented a great leap of faith for us as we were entrusting a third party to be our first line ambassadors! Our faith was and still is rewarded by the Genies’ superb professionalism and calm handling of inbound enquiries and queries for our company. We use the service on a full-time basis and consider The Office Genie to be our very own reception function. I would and often do recommend their services to anyone requiring a first class service that offers great value and peace of mind.

Russ Bradbury
Office Products and Services
Mooeys Ltd. & Mooeys Franchise Ltd.

★★★★★
Absolute Legends
I just wanted to say a huge massive thank you for everything. I know it’s been a bit stressful, but you lovely lot have dealt with it like absolute legends, so I just wanted to say thanks and we all really appreciate it. We love having you lot as part of our emergency team, and I don't feel like we could do it without you!

Amy Lewis
Mooeys Ltd. & Mooeys Franchise Ltd.
Kingswood Concepts

★★★★★
A Real Pleasure
I just wanted to say a huge massive thank you for everything. I know it’s been a bit stressful, but you lovely lot have dealt with it like absolute legends, so I just wanted to say thanks and we all really appreciate it. We love having you lot as part of our emergency team, and I don't feel like we could do it without you!

Ray Watson
Kingswood Concepts
Northampton Council

★★★★★
A Great Space For Meetings
We have used space at The Office Genie for our last few meetings, and it has been excellent. The room itself is large enough to accommodate the whole team comfortably, and a great space to work from. The staff are friendly and helpful, there is free parking and free WIFI, it is in a nice central location for everyone to reach, and at a very reasonable rate. I would definitely recommend this as a great space for meetings and/or to hire as a training venue.

Hannah Oswin​
Northampton Council
Content Creation

★★★★★
An excellent service and great value for money
Thank you so much for your help transcribing the two-hour TV show I did recently. The speed and professionalism of your audio typing work has helped me create greater impact and given me more tools for the job. An excellent service and great value for money!

Angela Sherman​
Content Creation
TrueFleet

★★★★★
Best move I have made so far
TI recently started my own small business. For the first few months I really worried about missing or not handling phone calls correctly when I was busy with a client or in a meeting. I would dash to check my phone and had to call back any missed calls to see if they still needed my help. Not everyone leaves a message especially a potential new client!
I discussed my worries with a friend of mine and they recommended I contact The Office Genie about their telephone support service. I can honestly say that this was one of the best moves I have made so far. If I am in a meeting or with a client I can now relax knowing that any phone calls will be professionally answered by The Office Genies using my script and my company name. I share my diary and whereabouts with The Office Genies so that they can speak with confidence to my clients about where I am and when I will able to return calls. I immediately receive an email following any phone call they have just handled for me.
This includes comprehensive information about the call and the client’s details etc. I would have no hesitation in recommending The Office Genie to any fellow business owner.

Paul O'Leary​
TrueFleet
Rethinking Business

★★★★★
Central and really simple to get to
We used the meeting room today for a strategy session for business planning and it was brilliant, nice and bright. The Genies were spectacular as ever. I would absolutely use the meeting room again, it is so central as well and really simple to get to and really useful. Parking was so easy, just out the back, loads of it.

Damian Mark Smythe​
Rethinking Business
Alemare

★★★★★
Complimented on my receptionist
The Genies provide me with a very efficient reliable service. They screen out unwanted callers and I receive messages about the others within a couple of minutes. I'm often been complimented on the efficiency of my receptionist.

Paul Forsyth​
Alemare
Best 4 U Mortgages

★★★★★
Created business we might have lost
We have used The Office Genie now for a while and they do a great job of answering our phones when we're busy or not in the office, and created business for us that we might otherwise have lost through not being able to answer the phones, great service and value!

Natalie Barlow
Best 4 U Mortgages
Total Facility Solutions LLP

★★★★★
Exceeded our expectations
It has been brought to my attention on more than one occasion how professional and courteous our call handling service is. For a business such as mine, where by we are site-based a lot of the time it is essential that we can rely on somebody who can not just answer our calls, but can do so in a way that supports our customer service approach to business and The Office Genie has so far exceeded our expectations in this area.
As we approach our peak season I am 100% confident that our business will be supported by an answering service that not only picks up calls when we are not able to but is able to help assist us in that all important first impression.

Ian Barnsby​
Total Facility Solutions LLP
The Lincoln Noel Jazz Trio

★★★★★
Excellent well-drilled organisation of superb individuals
The Office Genie are quite simply brilliant, and they have become an integral part of my very successful existence as a Pianist and Piano Teacher. An excellent well-drilled organisation of superb individuals that have enhanced my life many, many times over.

Lincoln Noel​
The Lincoln Noel Jazz Trio
The Sales Manager

★★★★★
Exactly What I Need
As a busy business owner, I need to concentrate on my work without losing out on potential clients. Answering the phone is a distraction I can’t afford, so I get The Office Genie to answer my phone. Their premium service is exactly what I need to stay on top of my work, engage with clients and present a professional image at all times.

J Futcher​
The Sales Manager
Keba Computer Services

★★★★★
Faultless Service
We have used The Office Genie for 14 years, faultless service. You can’t put a price on that as far as I’m concerned!

Nell Barrett​
Keba Computer Services
CerTax Accounting

★★★★★
Fastest Growing Franchisee Ever!
One of the challenges I had was visiting clients while maintaining a professional image over the telephone. I learned very early on that no-one left a message on an answerphone. I did something about it, and I've got the fastest growing franchise in CerTax's entire history - a good part of that success has been thanks to The Office Genie.

D Nicoll
CerTax Accounting
Molly Maid Bexley

★★★★★
Fabulous initiative
I wish I'd started using The Office Genie years ago! Today one of the Genies took a call from Polly who had her first clean today. She was calling to ask for an invoice and to let me know she's transferred funds. The Genie took it upon herself to ask if she'd been happy with the clean! Fabulous initiative and proves that your service is so much more than a message taking service.

Julie Beckham​
Molly Maid Bexley
Walk Specialist Footcare

★★★★★
Keeping Callers Informed
I often get complimented by my patients on how friendly the ‘lady on the phone’ was. They assume that they are in the room next door to me, and when told they are a good few miles away, they are always surprised. Podiatry has the potential to be complex but the Genies do a great job of keeping callers relevantly informed.

Dave James​
Walk Specialist Footcare
Quick Formations

★★★★★
First Class Service
Thank you for the excellent service we have received from The Office Genie. The set up was straightforward, no fuss and followed by first-class service. The quality of answering calls is excellent, clients are unaware they have been put through to an answering service. I’ve used the Genies for a few years now and have found their magic absolutely brilliant for situations such as overflow calls, help during power outages in the office, being snowed out of our office, and even during our office move. They’ve always been there as an extension of my in-house team. I would not hesitate in recommending your service.

Richard Osborne​
Quick Formations
Induction Junction Ltd

★★★★★
Gives me great confidence
The Genies are genuinely interested in what my business does, how they can help it grow and keep me sane. Great process that has been tested through the urgent nature of supporting technical issues. It gives me great confidence and a feeling of freedom as well as a professional contact into my business which has been complimented upon already by callers.

Hazel Langley​
Induction Junction Ltd

★★★★★
Go to business for virtual assistants

Stewart Woodruff​
MBK Design Studio
Willow Training Services

★★★★★
Great peace of mind
The team at Office Genie give great peace of mind for either full or part outsourcing of your calls; efficient and professional.

Tracy Ashton​
Willow Training Services
Angela Jane Will Writing & Estate Planning

★★★★★
Feedback has been outstanding
The Office Genie do not offer a call answering service; they are a call handling service – this means that they are acting as part of your business, as if they are you or an employee of your business. They are exceptional at what they do and are seamless in being part of your business. All the feedback that I have had from clients and family that have called while The Office Genie have been acting as part of my business has been outstanding. I say to everyone, give The Office Genie a go, you will be amazed. Thank you for all your help and being there even at short notice when I need you.

Angela Stokes​
Angela Jane Will Writing & Estate Planning

★★★★★
Highest Levels of Customer Satisfaction
Without a doubt, one of the best decisions I have ever made was to employ the services of The Office Genie. As a company specialising in the provision of direct sales within the Mobility sector, it was essential that we were able to provide immediate channels of communication between ourselves and both potential and existing customers. The Genies constantly orchestrate the highest levels of customer satisfaction and professionalism and maintain the ongoing communication our customer base demands on a daily basis – added to this is a continual system of reporting to our offices measured and recorded by clerical and IT auditing which is literally updated by the minute – which we have now become dependent upon and which we find invaluable. The Office Genies have enabled my business to go forward, compete with the demands of an ever changing marketplace, and essentially always kept communication channels between our business and our customers open and ongoing.

Jamie Newton​
Intelligent Mobility
House Of Colour

★★★★★
I am delighted to recommend you to everyone!
The Office Genie has provided an excellent call answering service which has made life much easier for me and provided a very helpful and friendly voice at the end of the phone. I would like to thank you particularly for making an exceptional effort to put me in touch with a new client on the day I was busy doing fittings in my studio. By going the extra mile to reach me, I was able to get in touch with the new client and myself and my fitter saw her the same day – she placed an order for over £900. This would not have happened, if I’d been relying on my answerphone!.

Viv Jozsa​
House Of Colour
The Air Ambulance Service

★★★★★
I don't think you could get much better
We're quite unique because The Office Genie provide their service free of charge to us as we're a charity which is amazing! As a charity getting something free of charge is as important as getting a donation so we really value that. On occasions where we have to go to meetings or we have a day out or something like that we're able to do that now without the worry of not answering to our supporters, so it removes the concerns of not responding as they literally just step in and be us for a day. I don't think you could get much better. We've never had any issues whatsoever. We feel that we're getting the absolute best that we could from them at this time.

Billy Sharpe​
The Air Ambulance Service
Domestic Cleaning Franchisee

★★★★★
I never miss a phone call
What is extremely helpful is that they know how our business operates. It's great to know I never miss a phone call and that appointments are made for me via my online diary even if I am out of the office. All the Genies are extremely professional and the customer believes they are speaking to someone in my office which is so important. It’s great to be able to deal with any urgent issues immediately instead of coming back to the office not knowing what might be waiting for me on the answerphone.

M King​
Domestic Cleaning Franchisee

★★★★★
I'd recommend your telephone answering service to anyone
As a business coach I am very often away from the office visiting local businesses to help them improve their performance in terms of time, team and money. Part of the coaching stresses the importance of good and efficient customer service, so its important to me to know that while I'm out of the office all calls are handled professionally, courteously and the messages that are sent onto me are crisp, clear and concise. It amazes me that any business spends money on marketing and then doesn’t answer the phone properly when someone contacts them. That just seems a complete waste of marketing money so I would recommend your telephone answering service to anyone who is hoping people will contact their business and is worried about missing that vital call.

Kev Roberts​
Action Business Coach
Aqualine

★★★★★
Integral part of our clinic
We have been clients of The Office Genie for over 12 years and are delighted with their consistently efficient professional service. They have become an integral part of our aesthetic clinic as it has expanded and have never failed to change and grow along with us. Our own clients frequently tell us how pleasant our Genies are, which – as many times they are our first point of contact – is essential to the success of our company.

Melanie Smith​
Aqualine

★★★★★
Invaluable Service
The service provided has been invaluable over the last three years giving the right impression to our potential and existing customers, without the financial outlay of a full time member of staff. We would highly recommend this service to all home businesses on the path to greater things; a missed call could be a missed opportunity!

Christian Hayward​
Forecourt Refresh
Archipelago Choice

★★★★★
Amazed By The Number Of Out Of Hours Calls
For Archipelago Choice having a friendly voice at the end of the phone is essential. I have been amazed by the number of out of hours calls that come through compared to the few phone messages we used to get.

Ian Coates​
Archipelago Choice
Utilitrack

★★★★★
Lovely reassurance
We’re very happy with the service that the Genies have provided. It’s a lovely reassurance to know that someone has been available to represent our business when there hasn't been anyone in the office to take the calls.

Mary Gharu​
Utilitrack
ShabbyAnd

★★★★★
Knowledge and attention to detail
The knowledge and attention to detail in getting to know my business stood above the service we received. Very efficient and friendly telephone manner. Would highly recommend.

Ann Cope​
ShabbyAnd
MA Productions

★★★★★
Meeting Room
Very friendly staff, accommodating and professional.

Mihai Anghel​
MA Productions
Bristol Bifold

★★★★★
My sister thought we'd taken on new staff
I had just about given up hope of finding a company to deal with our overflow of incoming calls. The companies I had used in the past were awful, one company couldn't even get our company name right. I wanted my clients to believe that whoever was on the end of the phone were actually sat in my offices. The Office Genie has given me just that, so much so that when my sister recently rang to speak to me, she thought we had taken on new staff. The Office Genies are ever so helpful and really do feel like an extension of the team, they are much more than just a call answering service.

Simon Lippett​
Bristol Bifold
Adam Carter Decorating Services

★★★★★
New Customers Secured, Existing Customers Valued
I found out about The Office Genie through Entrepreneurs Circle and boy am I pleased about that. I am a self-employed decorator who hates answering the phone, let alone the times when it is not actually safe to do so. The Genies are so professional that within the first week they worked for me, new and existing customers commented how professional they were. New customers secured, existing customers valued. Perfect! Without a doubt, highly recommended, skilled - but above all, a pleasure to work with. They really look to understand your needs and offer help and advice at every step of the way.

Adam Carter​
Adam Carter Decorating Services
BeeXpress Plumbing & Heating

★★★★★
Now, I can relax…
As a small business owner, it can be difficult to take time off because you still have calls coming through and you can never really relax. It was a great relief to have The Office Genie answer my calls and deal with any business enquiries as well as manage the diary for my engineers. They send me an email at the end of every day to let me know how things have been going (because you are never truly on holiday) and let me get on with my holiday. Once or twice there was an issue but The Office Genie contacted me and we sorted it out very easily over the phone. I would highly recommend The Office Genie to other business owners.

B Margulies​
BeeXpress Plumbing & Heating
Molly Maid Ashvale

★★★★★
From 8 to 15 estimates within a week!
Every business needs The Office Genie! When I started my Molly Maid business I was overwhelmed with the number of phone calls, the customer enquiries, building a new business and trying to look after two small children – it was all too much. Then someone mentioned The Office Genie! Jacqui was fantastic, she understood the requirements of a Molly Maid business and within a couple of days the Genies were handling my calls and managing my diary. The number of estimates booked went from 8 to 15 within a week, just shows how many customers didn't leave a message when they called and got my answerphone. I can't thank you all enough for the huge support you have given to me and my business.

Cara Heather​
Molly Maid Ashvale
Extra Help Maidenhead and Windsor

★★★★★
Outstanding customer experience
My Genies are amazing. They are the perfect initial contact point for my customers. They tell me the girls in the office are polite, professional and a pleasure to speak with. Thank you so much for contributing to an outstanding customer experience. Keep up the great work!

Nealem Stephens​
Extra Help Maidenhead and Windsor
Extra Help Rickmansworth

★★★★★
Patient, Caring and Understanding
The attention and time taken by the Genies to look after my clients stood out about the service I received. They were patient, caring and understanding. This was key particularly with some of my more fragile clients. I think The Office Genie are an outstanding team. I struggle to think of anything you could do better, as I notice you are always implementing improvements and more ways to help your clients. Very efficient.

Moira Tonge​
Extra Help Rickmansworth
The Air Ambulance

★★★★★
Proven Time and Time Again
The Office Genie are professional, helpful and courteous, and a fantastic team to work alongside. Our supporters are the lifeblood of our charity, so we have to be very mindful of the professionalism of anyone who answers our phone. The Genies’ service has proven time and time again to be able to provide the excellent customer service our charity needs.

E Magdij​
The Air Ambulance
Dynamic Development Solutions

★★★★★
Seamless to my clients and callers
I highly recommend The Offices Genie for their call answering and virtual office services. The support to my business has meant that all my calls are answered professionally, in a friendly manner that is seamless to my clients and callers. By managing my diary and setting up appointments and back office functions you have ensured that customers are not lost, are well informed and dealt with efficiently in my absence. Without doubt they bring a ‘virtual touch of magic’ to the businesses they work with ...thank you Genies!

Patsy Wood​
Dynamic Development Solutions
Pink Lizard Promotions

★★★★★
Represents my business superbly
Working with The Office Genie has been a true pleasure and the service that you provide is invaluable. The Genies have always handled my calls in a professional and friendly manner and represented my business superbly. Working with you ensured my customers always received fantastic customer service and a human voice at the end of the phone. Thank you!

Kate Duffield​
Pink Lizard Promotions
MPD Creative

★★★★★
Thank You, The Office Genie!
The last call of the day was taken by The Office Genie. It was a prospect that I had spoken to in September last year and following a quick call back they became a £6,000 job for April. I would have either missed that call or had it on divert to my mobile in the car, which is never the best impression. Thank you The Office Genie.

M Powell​
MPD Creative
The Behaviour Expert

★★★★★
Super friendly, super approachable
I’ve been using Jacqui Frost and The Office Genie to handle incoming sales calls and incoming sales processes for a short while now with one of my retail companies and am absolutely over the moon with the service they provide – incredibly professional. We’ve struggled before with outsourcing call handling and order taking and it never really quite worked and the customer service really did suffer. Jacqui Frost and The Office Genie team are absolutely spot on. Super friendly, super approachable, really genuine in their tone and they way they handle enquiries and calls. Incredibly efficient – the systems they have in place are second to none. I would absolutely and highly recommend The Office Genie if you are thinking about outsourcing something as important as customer facing, ordering and / or contact facility they are absolutely top-notch.

Jez Rose​
The Behaviour Expert
Apollo Blinds

★★★★★
The Most Helpful
The tailor-made package has been most helpful as we work to establish our new company. With the help of The Office Genie we have not missed a call, and in a business where our competitors are not far away this is crucial. We love that our customers never know whether they are talking to the showroom or to The Office Genie. Your dedicated, professional approach alongside the understanding of the things that are important in running a successful business makes your service invaluable.

Tim, Jenny and Jan​
Apollo Blinds
Growth UK

★★★★★
They have never let us down!
For more than 5 years I have trusted The Office Genie to answer our phones when we couldn't. They have never let us down. In that time my business has grown and changed dramatically, but we have always kept The Office Genie at our side. The service is so reliable that even as we have had more staff in the office to answer phones, I have never wanted to lose the peace of mind that every call will be answered by someone I trust, whether they work for me or The Office Genie.

Paul Green​
Growth UK
Walk Specialist Footcare

★★★★★
The Time Savings For Me Are Amazing
I feel like they're sat in a room next door taking calls for me; it feels like they're part of my company. Our customers often say things along the lines of ‘I've spoken to the girls in the office and they're lovely’, so they're very much part of the team. The way I looked at The Office Genie is that they're not the cheapest out there, but if they can capture patients I would ordinarily miss, it's a solution for me. So if a patient calls and I'm not available, they still get to talk to someone and 9 times out of 10 it turns into a booking, so they stop me losing customers. On top of that it saves me a lot of time having to call back patients and chase people; the time savings for me are amazing.

Dave James​
Walk Specialist Footcare
Apollo Blinds

★★★★★
We highly recommend The Office Genie to our franchise network
You’re only as successful as your franchisees, and we know that managing calls can be a challenge for our people who are busy showcasing and installing our gorgeous collections of window blinds, awnings and shutters. We know that if you don’t answer a new enquiry you almost always lose that customer. That means missing even one phone call can make the difference between a successful business and one that that is not performing to its potential.

Alan Foley​
Apollo Blinds

★★★★★
Top of the List!
We were very well looked after by Jacqui, her colleagues and the dogs! We were made to feel at home and were extremely satisfied with the services extended to us. It was very handy having the sports bar next door as we were able to continue our meeting over lunch. We normally use our head office in Northampton for our meetings but due to access problems we were not able to do so on this occasion so we were very grateful that we were able to book your services at such short notice. Rest assured if we are ever in a similar predicament you are top of the list!

J Bucknor​
New Testament Church of God
EmmPower

★★★★★
They've made a massive difference to our business
EmmPower love working with The Office Genies. From the practical and easy onboarding to the actual responses and management of our inbound calls, they are all incredibly friendly and professional and experienced. They have made a massive difference to our business, and I am convinced that we have been able to act upon opportunities we would not otherwise have had because they have been getting every call that comes in.

Emma Friendship-Kilburn​
EmmPower
The Clear Thinking Partnership

★★★★★
Help in a hurry
Very friendly and professional service from the Genies. We needed some help in a hurry for a complex admin project that required good attention to detail and they were able to provide us with what we needed.

Bev Holden​
The Clear Thinking Partnership

Awards