Overflow Support


5 Reasons to choose The Office Genie for your Overflow Support

Our experienced and professional Genies will impress your callers and enhance your image. They are friendly, dedicated to you and have undergone tough secretarial exams to ensure they provide the most professional service. They will follow procedures for your business, meaning that your customers will receive the same level of care they are used to.

We take the strain out of your calling overload: we will assist with setting up a divert overflow to meet your particular needs, be it a no-answer trigger, a busy signal, a certain time of day or a certain number of rings – we will make sure you never miss a call again.

Manage your calls the way you want to. Your Genie can screen your calls, stop the ones you don’t want, transfer the ones you do and take your messages – everything a real secretary would do if she were sat in your office but for a fraction of the cost. 

You’ll never miss another call – and potential business. When your line is engaged or unanswered, have your calls immediately diverted to The Office Genie so you never again miss a call due to daytime overflow! This is a simple process and once set up, you’ll never need to think about it again.

Our team will take any messages for you and promptly relay the message or call-back to your team via your method of choice: transfer, SMS, email or fax. We can even make bookings within your system as required.

Whatever your business needs, we can help!

Talk to us today

Book a call with Lesley to find out how The Office Genie can help your business… Or read on to find out more.
Call us now on 01604 532103

Frequently Asked Questions

Some companies want to appear bigger, others want to sound more professional, but for most it’s because they know customers won’t leave a message, and so every time they miss a call they’re either irritating an existing customer or losing out on new business.

You will actually have a small team answering your calls, so there is always someone who can assist your callers.

At your onboarding call, we will discuss this with you when setting your service up, and your team will then undergo specific training on your account. Your dedicated team get to know what you do and how you do it.

No. Not unless you want to.

When you sign up to our service, we will enter all of your key details into our system, including full staff list, email addresses, mobile numbers, directions to your premises and opening times. It is important our Genies have this information at their fingertips so that they can explain your business and ensure continuity of your business. Once you are up and running, we will be in regular contact with you to ensure the smooth running of your account.

The Office Genie answer calls from 8.30am - 5.30pm Monday and Friday (or extended hours 8.00am – 8.00pm; 9.00am – 5pm Saturday). We do also have a 24/7 team in New Zealand so your calls will always be answered.

1-3 days depending on which services you’re after. We may be able to set you up the same day if needed, subject to how complicated it is.

We like to look at our service as an investment in your customer service. Our packages start from £55+vat per month.  During our Discovery Call we will discuss with you what sort of service you require ie. basic message taking or full call handling and look at your call volumes. We will then put together a fully bespoke proposal to meet your needs.

What our clients say about us

Perfectly paired with…

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Helpdesk Support

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Message Taking
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Answering your calls with a personalised service.