Order Taking & Processing


5 Reasons to choose The Office Genie for your Order Taking & Processing

We don’t work from scripts – so your Genie will sound natural and confident, meaning they’re a great brand ambassador for you and your business. Clients won’t even know the call is being answered from outside the office!

Never miss an order again! Our Genies will be on hand to take care of any orders that come through, so you know that everything is always taken care of.

We can take payments over the phone if you would like us to. Simply set us up as a user to access to your online payment software.  We will then process the payment directly into your software.

You can choose how we can best help you. We can take details from callers of their orders and forward them to you for you to take care of. Or, instead of forwarding details to you, you can give us access to the software you use, and we can process orders straight in as the call comes in.

We can even answer any questions your customers may have about their orders, including being able to check stock availability or confirm dispatch information.

Whatever your business needs, we can help!

Talk to us today

Book a call with Lesley to find out how The Office Genie can help your business… Or read on to find out more.
Call us now on 01604 532103

Frequently Asked Questions

Some companies want to appear bigger, others want to sound more professional, but for most it’s because they know customers won’t leave a message, and so every time they miss a call they’re either irritating an existing customer or losing out on new business.

You will actually have a small team answering your calls, so there is always someone who can assist your callers.

At your onboarding call, we will discuss this with you when setting your service up, and your team will then undergo specific training on your account. Your dedicated team get to know what you do and how you do it.

We can either take details from callers of their orders or appointment requests and forward them to you to action OR you can give us access to the software you use and we can process orders straight in as the call comes in or book the appointment straight into your booking software.

When you sign up to our service, we will enter all of your key details into our system, including full staff list, email addresses, mobile numbers, directions to your premises and opening times. It is important our Genies have this information at their fingertips so that they can explain your business and ensure continuity of your business. Once you are up and running, we will be in regular contact with you to ensure the smooth running of your account.

The Office Genie answer calls from 8.30am - 5.30pm Monday and Friday (or extended hours 8.00am – 8.00pm; 9.00am – 5pm Saturday). We do also have a 24/7 team in New Zealand so your calls will always be answered.

1-3 days depending on which services you’re after. We may be able to set you up the same day if needed, subject to how complicated it is.

We like to look at our service as an investment in your customer service. Our packages start from £55+vat per month.  During our Discovery Call we will discuss with you what sort of service you require ie. basic message taking or full call handling and look at your call volumes. We will then put together a fully bespoke proposal to meet your needs.

What our clients say about us

Perfectly paired with…

Call Handling
Call Handling

Free up your time and never miss a call again.

Live Chat
Live Chat

Provide a personal, instant service for your customers.

Email Management
Email Management

Email answering service, tailored to your business.

Virtual PA
Virtual PA

Managing your admin, so you don’t have to.