Message Taking

Also known as Telephone Answering


5 Reasons to choose The Office Genie for your Message Taking

 With a personalised answering service for simple message taking, you’ll no longer need to reach for the post-it notes.

 The Office Genie’s professional message taking service ensures you never miss a call. Be kept informed with the details of the conversation so you never lose a potential customer.

✓ Relax in the knowledge your calls are always being answered. The Office Genie team are professionally trained to answer your company phone calls, emails, website enquiries and social media messages, while retaining your company identity and reflecting how you want to communicate with callers.

 The Office Genie message taking service is fully scalable to your needs, meaning we are able to help your business regardless of size or call frequency.

Flex your hours and support accordingly. You may simply need assistance through the evening, or perhaps you wish to have your calls handled when you reach capacity and we can manage your overflow. 

Whatever your business needs, we can help!

Talk to us today

Book a call with Lesley to find out how The Office Genie can help your business… Or read on to find out more.
Call us now on 01604 532103

We offer a complete personalised messaging service for your business:

The Office Genie message taking service is fully scalable to your needs, meaning we are able to help your business regardless of size or call frequency.

You may simply need assistance through the evening hours, preferring your customers to receive personal attention no matter the time of day. Perhaps you wish to have your calls managed when your calls reach capacity – we can manage your overflow. Or you may wish to have your emails managed to save you time. Social media and website enquiries are an important source of customer contact, but it can be time consuming maintaining a presence online. Allow our friendly, trained team to manage your online presence for you with our comprehensive messaging service.

Frequently Asked Questions

Some companies want to appear bigger, others want to sound more professional, but for most it’s because they know customers won’t leave a message, and so every time they miss a call they’re either irritating an existing customer or losing out on new business.

You will actually have a small team answering your calls, so there is always someone who can assist your callers.

At your onboarding call, we will discuss this with you when setting your service up, and your team will then undergo specific training on your account. Your dedicated team get to know what you do and how you do it.

No. Not unless you want to.

When you sign up to our service, we will enter all of your key details into our system, including full staff list, email addresses, mobile numbers, directions to your premises and opening times. It is important our Genies have this information at their fingertips so that they can explain your business and ensure continuity of your business. Once you are up and running, we will be in regular contact with you to ensure the smooth running of your account.

Yes. We are happy to patch calls through to you if you elect to pay for this optional extra service. There are two options depending on whether you are going to be a regular or occasional user of this service.

1-3 days depending on which services you’re after. We may be able to set you up the same day if needed, subject to how complicated it is.

We like to look at our service as an investment in your customer service. Our packages start from £55+vat per month.  During our Discovery Call we will discuss with you what sort of service you require ie. basic message taking or full call handling and look at your call volumes. We will then put together a fully bespoke proposal to meet your needs.

What our clients say about us

Perfectly paired with…

Call Handling
Call Handling

Free up your time and never miss a call again.

Email Management
Email Management

Email answering service, tailored to your business.

Virtual Receptionist
Virtual Receptionist

A professional frontline receptionist solution.

Extended Hours + 24/7
Extended Hours + 24/7

Out of hours support for your team.