✓ Give your website visitors world class support, with Live Chat tailoring your website experience into a more personable customer journey. Providing a more personal service improves communication with your customers.
✓ Never miss an opportunity to interact with your customers. By adding a live website chat button on your homepage, we are able to monitor and service your online chatting, ensuring your customer service hits the mark every time.
✓ Set yourself ahead of your competition by offering an instant online chat service, allowing you to maintain constant contact with your clients through live website chat and online communication services, in real time. There’s never been an easier way to engage with your customers – and you can have it all without lifting a finger!
✓ Take your customers’ questions online – we can even help you set up chatbots to auto-respond to enquiries, help qualify leads and assist with FAQs.
✓ Capture your leads quickly and easily. Our Live Chat maximises your marketing spend by driving website visitors and potential leads into a tool designed to capture, communicate and convert.
Book a call with Lesley to find out how The Office Genie can help your business… Or read on to find out more.
Call us now on 01604 532103
We are a multi award-winning provider who give a fantastic service at a great price, always putting our customers first and constantly looking for ways to improve.
At your onboarding call, we will discuss your business with you and your team will then undergo specific training on your account. Your dedicated team get to know what you do and how you do it.
You will actually have a small team working on your account, so there is always someone who can assist your customers and prospects.
The Office Genie’s normal hours are 8.30am - 5.30pm Monday and Friday (or extended hours 8.00am – 8.00pm; 9.00am – 5pm Saturday). We do also have a 24/7 team in New Zealand should you need support outside our usual hours.
1-3 days depending on which services you’re after. We may be able to set you up the same day if needed, subject to how complicated it is.
You are more than welcome to come and visit us at Genie Heights. You can either drop in if you are passing or if there are specific team members you are working with and would like to meet, simply arrange a day/time so we can ensure they are in as not all Genies work full-time.
Yes. Your service comes with a one month 100% money back guarantee, so that you can make sure it's right for you.
We can do a variety of administration tasks, from managing your email account, uploading data into your CRM, building a simple CRM and email automation package, Mailchimp assistance and maintenance, diary management, credit control, making telephone calls for you, order processing, responding to social media messages on your behalf, sharing your blog, proof-reading, transcription, data entry, internet research, analytics, presentations, travel arrangements.
“I trust the genies wholeheartedly to take full responsibility for representing MY brand on the frontline. They really are 'genies' in the magical service they provide!”
“We have been using The Office Genie call handling services for many years now. A first class service that offers great value and peace of mind.”
“They are exceptional at what they do and are seamless in being part of your business. I say to everyone, give The Office Genie a go, you will be amazed.”
“I can honestly say that this was one of the best moves I have made so far. If I am in a meeting or with a client I can now relax knowing that any phone calls will be professionally answered by The Office Genies using my script and my company name.”
“They've got a brilliant attitude; Whatever I ask of them they have a go. My staff are much less stressed and we’re able to fill our diaries more effectively.”
“If only all telemarketers were like this the industry would have a much better reputation that it currently carries!”
“The Office Genie are quite simply brilliant. An excellent organisation of superb individuals that have enhanced my life many, many times over.”
“They do a great job of answering our phones when we're busy or not in the office, and created business for us that we might otherwise have lost through not being able to answer the phones, great service and value!”