Helpdesk Support


5 Reasons to choose The Office Genie for your Helpdesk Support

Stand out from the crowd by offering your customers a help desk service support and care for your important clients. Every business needs an edge: and there’s no better point of difference than fantastic customer service.

The Office Genie will work closely with your company to create delivery procedures, ensuring our team is professionally trained in your best practice guidelines.

Calls coming through your help desk will always be managed using your corporate identity and procedures – an instant solution to providing customer satisfaction

Our comprehensive help desk service is designed around the needs of your company. Utilising your own existing programs and databases, we are able to provide either a total frontline service or a back-up solution for your existing team.

Choose your level of support – our systems extend to telephone help desk, email help desk, and web-based help desk services. Offer your customers a premium, help desk service without lifting a finger!

Whatever your business needs, we can help!

Talk to us today

Book a call with Lesley to find out how The Office Genie can help your business… Or read on to find out more.
Call us now on 01604 532103

Having help desk support will:

Frequently Asked Questions

Some companies want to appear bigger, others want to sound more professional, but for most it’s because they know customers won’t leave a message, and so every time they miss a call they’re either irritating an existing customer or losing out on new business.

You will actually have a small team answering your calls, so there is always someone who can assist your callers.

At your onboarding call, we will discuss this with you when setting your service up, and your team will then undergo specific training on your account. Your dedicated team get to know what you do and how you do it.

No. Not unless you want to.

When you sign up to our service, we will enter all of your key details into our system, including full staff list, email addresses, mobile numbers, directions to your premises and opening times. It is important our Genies have this information at their fingertips so that they can explain your business and ensure continuity of your business. Once you are up and running, we will be in regular contact with you to ensure the smooth running of your account.

The Office Genie answer calls from 8.30am - 5.30pm Monday and Friday (or extended hours 8.00am – 8.00pm; 9.00am – 5pm Saturday). We do also have a 24/7 team in New Zealand so your calls will always be answered.

1-3 days depending on which services you’re after. We may be able to set you up the same day if needed, subject to how complicated it is.

We like to look at our service as an investment in your customer service. Our packages start from £55+vat per month.  During our Discovery Call we will discuss with you what sort of service you require ie. basic message taking or full call handling and look at your call volumes. We will then put together a fully bespoke proposal to meet your needs.

What our clients say about us

Perfectly paired with…

Live Chat
Live Chat

Provide a personal, instant service for your customers.

Virtual PA
Virtual PA

Managing your admin, so you don’t have to.

Virtual Receptionist
Virtual Receptionist

A professional frontline receptionist solution.

Call Handling
Call Handling

Free up your time and never miss a call again.