Email Management


5 Reasons to choose The Office Genie for your Email Management

The Office Genie offers a personalised email answer service, tailored to your unique business requirements. Our fully managed service is scalable, meaning it can grow whenever your business does.

We represent your brand. Our full white label service means we are able to represent your company professionally and seamlessly in every respect, meaning we are able to effectively reply to all enquiries while retaining your company’s unique identity or corporate styling.

We work closely with you to create and manage procedures to be followed throughout any customer engagement, and we ensure our team is fully trained in your organisation’s best practice solutions.

Don’t worry about missing the emails that matter. Our email management service takes the pressure away, so you don’t have to worry about missing any email queries or requests from your customers.

Cluttered inbox? If your inbox is filled with spam, viral marketing or even virus emails, we can take care of it – meaning you only see the messages that matter to you.

Whatever your business needs, we can help!

Talk to us today

Book a call with Lesley to find out how The Office Genie can help your business… Or read on to find out more.
Call us now on 01604 532103

Reduce your workload with our email management service:

Frequently Asked Questions

We are a multi award-winning provider who give a fantastic service at a great price, always putting our customers first and constantly looking for ways to improve.

When you sign up to our service, we will enter all of your key details into our system, including full staff list, email addresses, mobile numbers, directions to your premises and opening times. It is important our Genies have this information at their fingertips so that they can explain your business and ensure continuity of your business. Once you are up and running, we will be in regular contact with you to ensure the smooth running of your account.

You will have a dedicated PA as your lead PA. They will manage the workflow and be your point of contact. If we’re handling your calls too, a small team will support your business, so there is always someone who can assist your callers.

All information is kept confidentiality. Only your PA and their backup cover will have access to the information. It is stored on our local network in the office and backed up overnight to a secure UK site.

The Office Genie’s normal hours are 8.30am - 5.30pm Monday and Friday (or extended hours 8.00am – 8.00pm; 9.00am – 5pm Saturday). We do also have a 24/7 team in New Zealand should you need support outside our usual hours.

1-3 days depending on which services you’re after. We may be able to set you up the same day if needed, subject to how complicated it is.

Yes. Your service comes with a one month 100% money back guarantee, so that you can make sure it's right for you.

We can do a variety of administration tasks, from managing your email account, uploading data into your CRM, building a simple CRM and email automation package, Mailchimp assistance and maintenance, diary management, credit control, making telephone calls for you, order processing, responding to social media messages on your behalf, sharing your blog, proof-reading, transcription, data entry, internet research, analytics, presentations, travel arrangements.

What our clients say about us

Perfectly paired with…

Message Taking
Message Taking

Answering your calls with a personalised service.

Appointment Booking
Appointment Booking

Handling your diary and calls, keeping your day on track.

Live Chat
Live Chat

Provide a personal, instant service for your customers.

Overflow Support
Overflow Support

Never miss a call when your line is engaged.