✓ The Office Genie offers a personalised email answer service, tailored to your unique business requirements. Our fully managed service is scalable, meaning it can grow whenever your business does.
✓ We represent your brand. Our full white label service means we are able to represent your company professionally and seamlessly in every respect, meaning we are able to effectively reply to all enquiries while retaining your company’s unique identity or corporate styling.
✓ We work closely with you to create and manage procedures to be followed throughout any customer engagement, and we ensure our team is fully trained in your organisation’s best practice solutions.
✓ Don’t worry about missing the emails that matter. Our email management service takes the pressure away, so you don’t have to worry about missing any email queries or requests from your customers.
✓ Cluttered inbox? If your inbox is filled with spam, viral marketing or even virus emails, we can take care of it – meaning you only see the messages that matter to you.
Book a call with Lesley to find out how The Office Genie can help your business… Or read on to find out more.
Call us now on 01604 532103
We are a multi award-winning provider who give a fantastic service at a great price, always putting our customers first and constantly looking for ways to improve.
When you sign up to our service, we will enter all of your key details into our system, including full staff list, email addresses, mobile numbers, directions to your premises and opening times. It is important our Genies have this information at their fingertips so that they can explain your business and ensure continuity of your business. Once you are up and running, we will be in regular contact with you to ensure the smooth running of your account.
You will have a dedicated PA as your lead PA. They will manage the workflow and be your point of contact. If we’re handling your calls too, a small team will support your business, so there is always someone who can assist your callers.
All information is kept confidentiality. Only your PA and their backup cover will have access to the information. It is stored on our local network in the office and backed up overnight to a secure UK site.
The Office Genie’s normal hours are 8.30am - 5.30pm Monday and Friday (or extended hours 8.00am – 8.00pm; 9.00am – 5pm Saturday). We do also have a 24/7 team in New Zealand should you need support outside our usual hours.
1-3 days depending on which services you’re after. We may be able to set you up the same day if needed, subject to how complicated it is.
Yes. Your service comes with a one month 100% money back guarantee, so that you can make sure it's right for you.
We can do a variety of administration tasks, from managing your email account, uploading data into your CRM, building a simple CRM and email automation package, Mailchimp assistance and maintenance, diary management, credit control, making telephone calls for you, order processing, responding to social media messages on your behalf, sharing your blog, proof-reading, transcription, data entry, internet research, analytics, presentations, travel arrangements.
“I trust the genies wholeheartedly to take full responsibility for representing MY brand on the frontline. They really are 'genies' in the magical service they provide!”
“We have been using The Office Genie call handling services for many years now. A first class service that offers great value and peace of mind.”
“They are exceptional at what they do and are seamless in being part of your business. I say to everyone, give The Office Genie a go, you will be amazed.”
“I can honestly say that this was one of the best moves I have made so far. If I am in a meeting or with a client I can now relax knowing that any phone calls will be professionally answered by The Office Genies using my script and my company name.”
“They've got a brilliant attitude; Whatever I ask of them they have a go. My staff are much less stressed and we’re able to fill our diaries more effectively.”
“If only all telemarketers were like this the industry would have a much better reputation that it currently carries!”
“The Office Genie are quite simply brilliant. An excellent organisation of superb individuals that have enhanced my life many, many times over.”
“They do a great job of answering our phones when we're busy or not in the office, and created business for us that we might otherwise have lost through not being able to answer the phones, great service and value!”