Business Call: How to Make a Great One

13/09/2018

We all know that a phone call can change everything. This is even more likely when you’re making or receiving a business call. Most transactions still need at least one phone…
Why Don’t People Leave Voicemails?

10/05/2018

A lot of business owners assume voicemail is as good as a receptionist. It’s a sensible (if flawed) assumption because voicemail mostly works in our personal lives. When people know…
How to Answer The Phone Professionally

26/04/2018

Despite modern advances, a phone call is still preferred by most UK customers. Have you ever called a business only for it to be answered in a way you didn’t…
How to Deliver Amazing Customer Service

21/02/2018

Remember that it’s “All because the lady loves milk tray” Do you remember the Milk Tray adverts? The one where the secret agent type goes to extremes to deliver Milk…
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