Call Handling or Call Answering?

02/08/2018

Believe it or not, there is a lot more to call handling than just basic message taking. Over the next few blog posts, I'm hoping to show you the different…
What are the Risks of a Call Handling Service?

05/07/2018

Trying any business is usually a risk, but there’s a difference between regretting £5 spent on bad coffee and finding out you don’t like your new contracted service provider. It’s…
Do You Want A UK Based Call Handling Service?

21/06/2018

Call Handling is a vital service we provide to our clients around the country. We hear a lot of people say they want a UK-based team, and Google search volumes…
Why Did Simon Cowell Give Up His Phone?

14/06/2018

In a recent interview, Simon Cowell revealed that he hasn’t been on his phone in 10 months. To a business owner (or indeed a regular person) it sounds pretty crazy,…
Why Don’t People Leave Voicemails?

10/05/2018

A lot of business owners assume voicemail is as good as a receptionist. It’s a sensible (if flawed) assumption because voicemail mostly works in our personal lives. When people know…
How to Answer The Phone Professionally

26/04/2018

Despite modern advances, a phone call is still preferred by most UK customers. Have you ever called a business only for it to be answered in a way you didn’t…
What’s the Biggest Mistake to Make in Business?

05/04/2018

I’m sure you’ll agree there isn’t really one biggest mistake to make in business, but bungling your first impression has got to be in the top three, hasn’t it? Let’s say…
How Much Does a Call Handling Service Cost?

21/02/2018

This is really a two-part question. Part one is what you want to know, so we’ll start there. How much a call handling service costs - broadly speaking- depends on…
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