Is Outsourcing Your Call Answering Risky?

25/10/2018

Are you thinking about outsourcing to a call answering service and worrying about the risks? If so, that’s probably because you’re thinking about your own customer experiences with call centres.…
Call Handling For Accountants

18/10/2018

Having looked after quite a few accountants, we know how important it is for them to concentrate on their clients’ numbers. They can’t be distracted by their own numbers, their…
Call Handling Techniques: Helping You Get More Out Of Your Business Phone

11/10/2018

The way your business uses its phone says more than you may realise. It’s quite often your first impression. It can set the tone and be a big part of…
Why Call Handling is Essential For Beauty Therapists?

20/09/2018

Whether you’re making people feel lovely at your salon or at their home, call handling is essential for beauty therapists. Your business requires that you give each client your total…
How to Avoid Losing Customers

06/09/2018

Most businesses will have a natural lifespan of a customer. What’s very important to look at is how many customers leave before then and why? Once you do that you…
Can Call Handling Services Take Bookings For Me?

30/08/2018

Yes, but many of them won’t. When asking if call handling services take bookings, you might want to think about the differences between a call handling and a call answering…
How Much Do Missed Calls Cost?

09/08/2018

Instead of a rather dry blog, we put together “The Missed Call Calculator” so you could see for yourself. Have a go. You might be surprised just how much missed…
Call Handling or Call Answering?

02/08/2018

Believe it or not, there is a lot more to call handling than just basic message taking. Over the next few blog posts, I'm hoping to show you the different…
What are the Risks of a Call Handling Service?

05/07/2018

Trying any business is usually a risk, but there’s a difference between regretting £5 spent on bad coffee and finding out you don’t like your new contracted service provider. It’s…
Do You Want A UK Based Call Handling Service?

21/06/2018

Call Handling is a vital service we provide to our clients around the country. We hear a lot of people say they want a UK-based team, and Google search volumes…
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