Call Handling or Call Answering?

02/08/2018

Believe it or not, there is a lot more to call handling than just basic message taking. Over the next few blog posts, I'm hoping to show you the different…
Is Winning an Award for Business Worth It?

26/07/2018

It’s award season for us. We’re working hard to enter several choice awards, but with so many to enter, so many categories, and such a lot of work required, it’s…
How to Prevent Business Owner Burnout?

19/07/2018

After a meeting with a client this week, I’ve been thinking about “business owner burnout”. It's very common. We often push ourselves so hard that we just run out of…
How to Cope With Stress at Work

12/07/2018

Did you know that stress affects 1 in 5 of the working population and contrary to popular belief can affect everyone from the intern to the board of directors? Over…
What are the Risks of a Call Handling Service?

05/07/2018

Trying any business is usually a risk, but there’s a difference between regretting £5 spent on bad coffee and finding out you don’t like your new contracted service provider. It’s…
How to Cope With Sickness in Business

28/06/2018

As small business owners, we know sickness can be crippling when you’re running a business. Whether it’s you or your staff, coping with sickness in business is complicated. Your entire…
Why Did Simon Cowell Give Up His Phone?

14/06/2018

In a recent interview, Simon Cowell revealed that he hasn’t been on his phone in 10 months. To a business owner (or indeed a regular person) it sounds pretty crazy,…
How Do I Get My To-Do List Done?

07/06/2018

Well, that’s the million dollar question, isn’t it? Business owners never seem to have enough hours in the day, and one of the ways that plays out is a never-ending…
Are You Missing Vital Skills In Your Business?

31/05/2018

Employers are looking for secretarial and support staff to have a much broader array of skills. Gone are the days when you just looked for secretarial staff that were able…
Do I Need to Reconsent my Email List?

24/05/2018

To Reconsent, or Not to Reconsent - That is the question Since GDPR became a thing everyone has been running around in circles; first, trying to understand it and then trying…
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