Call Handling

5 Reasons to choose The Office Genie for your Call Handling

✓ The Office Genie’s professional call handling service ensures you never miss a call. Be kept informed with the details of the conversation so you never lose a potential customer.

✓ We’re here to answer your calls to help free up your time to get on with the important stuff. Whether we handle all your calls or just if you’re unavailable or not in a position to take the call yourself, we can create a bespoke package just for you.

✓ We go the extra mile, more than simply message taking. We learn more about your company to be part of your team in order to direct lost visitors, answer FAQs and manage expectations as to when you will respond to them.

✓ You’ll receive an immediate email for each message taken and an end of day report each day.

✓ Our team will be trained up on your business and know you and your team well. An extension of your in-house team, your customers won’t even know we’re not in the office with you.

Whatever your business needs, we can help!

Talk to us today

Book a call with Lesley to find out how The Office Genie can help your business… Or read on to find out more.
Call us now on 01604 532103

Frequently Asked Questions

Some companies want to appear bigger, others want to sound more professional, but for most it’s because they know customers won’t leave a message, and so every time they miss a call they’re either irritating an existing customer or losing out on new business.

You will actually have a small team answering your calls, so there is always someone who can assist your callers.

At your onboarding call, we will discuss this with you when setting your service up, and your team will then undergo specific training on your account. Your dedicated team get to know what you do and how you do it.

No. Not unless you want to.

When you sign up to our service, we will enter all of your key details into our system, including full staff list, email addresses, mobile numbers, directions to your premises and opening times. It is important our Genies have this information at their fingertips so that they can explain your business and ensure continuity of your business. Once you are up and running, we will be in regular contact with you to ensure the smooth running of your account.

Yes. We are happy to patch calls through to you if you elect to pay for this optional extra service. There are two options depending on whether you are going to be a regular or occasional user of this service.

1-3 days depending on which services you’re after. We may be able to set you up the same day if needed, subject to how complicated it is.

We like to look at our service as an investment in your customer service. Our packages start from £55+vat per month.  During our Discovery Call we will discuss with you what sort of service you require ie. basic message taking or full call handling and look at your call volumes. We will then put together a fully bespoke proposal to meet your needs.

What our clients say about us

Perfectly paired with…

Appointment Booking
Appointment Booking

Handling your diary and calls, keeping your day on track.

Live Chat
Live Chat

Provide a personal, instant service for your customers.

Extended Hours + 24/7
Extended Hours + 24/7

Out of hours support for your team.

Virtual PA
Virtual PA

Managing your admin, so you don’t have to.