What’s Advantage Does Small Business Have Over Big Business?
It often take someone like Virgin or Microsoft years to change direction. You could offer a whole new service tomorrow; however, if you want that competitive advantage over big business, your business model and team needs to be lean and agile.
“I don’t normally like saying ‘small’ and ‘big’ business. My own business isn’t small, medium or big; it’s exactly the size it’s supposed to be.”
But having an appropriately-sized business can make it difficult to have all the skills you need in-house. I focus on what we’re experts at, and then I let external experts look after the things we’re not so good at. These days there are twice as many businesses, but about 10% less are employers. That’s because our ‘appropriately-sized businesses’ are at their best when they work together; you probably outsource at least one aspect of your business, such as your yearly tax return to an accountant?
“While we’re on the subject, I don’t like the word ‘outsourcing’ either.”
It’s such an impersonal term. I don’t know about you, but I need to know that anyone involved in my business cares about it. It’s actually the main reason I started The Office Genie. I wanted to work somewhere that was focused on the people.
“So maybe a better word for outsourcing would be collaboration?”
If you or your business is lacking any of these:
- A trained customer service team
- A solution to the phone call problem
- Properly implemented processes
- Invoice management
- Hours in the day
- A feeling of control
We’d love to talk to you about how we might work together.
Collaboration means that two businesses are working together and build trust through long-term relationships. That’s how we like to do it here at The Office Genie, so why not call us on 01604 529171 and let’s talk.