Client: Law Firm
Genie Services: Call Overflow, Holiday and Sickness Cover
The firm has a fully-functioning office with a receptionist who also acts as the office administrator. This dual role means that the receptionist is not always able to answer the phone in the desired time – and leaving the phone ringing is a sure-fire way to lose business!
So The Office Genie acts as a call overflow facility, automatically picking up each call after 5 rings, and answering in exactly the same fashion as the receptionist would. We are able to email messages directly to the appropriate partner without delay.
In this way, the firm is able to operate an efficient model, without the need to employ additional full-time staff where only ad hoc cover is required.
Client: Driving Instructor
Genie Services: Virtual PA, Out of Hours Cover, Diary Management
Due to the nature of the job, our client is unable to respond to telephone calls during the day whilst he is teaching. The Office Genie acts as the client’s Virtual PA; booking new students, scheduling lessons, and providing pricing and general information to potential students.
Our client now has more time during the day to give lessons, and is able to maximise his income without the need for unprofitable “admin breaks”. And all at a fraction of the cost of employing a permanent PA or administrator.
Client: Property Manager
Genie Services: VPA, Out of Hours
Our client is a start-up business that needs support while the business owner is out of the office, but does not yet have the resource to employ a second member of staff. Bringing The Office Genie’s Virtual PA’s on board means that meeting landlords and tenants on-site no longer means leaving the office unattended.
Regular communication quickly allowed the client to build trust in the service, and urgent emails can now be forwarded directly via mobile email.
Working with The Office Genie means the client can commit himself fully to growing his company, without the resource drain of a full time assistant in the early stages.