How to Best Prepare for Networking?

17/05/2018

Networking is about personal connections, so you have to go about it in a personal way. Unfortunately, that means there’s not really any single answer of how to best prepare…
Why Don’t People Leave Voicemails?

10/05/2018

A lot of business owners assume voicemail is as good as a receptionist. It’s a sensible (if flawed) assumption because voicemail mostly works in our personal lives. When people know…
What’s Advantage Does Small Business Have Over Big Business?

03/05/2018

It often take someone like Virgin or Microsoft years to change direction. You could offer a whole new service tomorrow; however, if you want that competitive advantage over big business,…
How to Answer The Phone Professionally

26/04/2018

Despite modern advances, a phone call is still preferred by most UK customers. Have you ever called a business only for it to be answered in a way you didn’t…
What Are Three Common Mistakes When “Outsourcing”?

20/04/2018

We don’t usually like to think of what we do as outsourcing, but it is really. It’s no secret that outsourcing can be huge for small to medium businesses. You…
What’s the Biggest Mistake to Make in Business?

05/04/2018

I’m sure you’ll agree there isn’t really one biggest mistake to make in business, but bungling your first impression has got to be in the top three, hasn’t it? Let’s say…
How to Deliver Amazing Customer Service

21/02/2018

Remember that it’s “All because the lady loves milk tray” Do you remember the Milk Tray adverts? The one where the secret agent type goes to extremes to deliver Milk…
How Much Does a Call Handling Service Cost?

21/02/2018

This is really a two-part question. Part one is what you want to know, so we’ll start there. How much a call handling service costs - broadly speaking- depends on…
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